1. Introduction
Welcome to Ambroise Agency . We are a business consulting and services agency based in Quebec, Canada, operating through ambroiseagency.com. We are committed to protecting the personal information of our clients and website visitors in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Law 25 (Act respecting the protection of personal information in the private sector).
This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and your rights regarding that information.
2. Information We Collect
We collect only the personal information necessary to deliver our services and communicate with you. This includes:
2.1 Information You Provide Directly
• Full name
• Email address
• Phone number
• Business name and details (when applicable)
• Any other information you voluntarily provide through forms, emails, or consultations
2.2 Information Collected Automatically
When you visit ambroiseagency.com, we may collect basic technical data such as your IP address, browser type, pages visited, and time of access. This is used solely for security and improving the website experience.
2.3 Information We Do NOT Collect
We do not currently collect payment or financial information directly through our website. Any payment processing, if applicable, is handled through secure third-party processors.
3. How We Use Your Information
We use your personal information for the following purposes:
• To respond to inquiries and provide consultations
• To deliver and manage our business consulting services
• To communicate updates, proposals, or service-related information
• To fulfill our contractual obligations to you
• To improve the quality and effectiveness of our services
• To comply with applicable laws and legal obligations
We do not use your personal information for unsolicited marketing purposes without your prior consent.
4. Legal Basis for Processing
Under PIPEDA and Quebec Law 25, we process your personal information based on:
• Your consent, which may be provided explicitly (e.g., signing a contract or submitting a form) or implicitly through your use of our services
• Contractual necessity, where processing is required to fulfill an agreement with you
• Legitimate interests, such as improving our services and ensuring security
• Legal obligations, where we are required by law to process certain data
You may withdraw your consent at any time by contacting us at the details provided in Section 10.
5. Sharing of Personal Information
We respect your privacy and do not sell, rent, or trade your personal information. We may share it only in the following circumstances:
• Service Providers: We may engage trusted third-party service providers to support our operations (e.g., email platforms, analytics tools, scheduling software). These providers are contractually bound to protect your information and may only use it as directed by us.
• Legal Requirements: We may disclose information when required by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before this occurs and before your information becomes subject to a different privacy policy.
We do not currently use third-party advertising or tracking tools. If this changes, this policy will be updated and you will be notified.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to provide our services, or as required by applicable law. When your information is no longer required, we securely delete or anonymize it.
Client files and communication records are generally retained for a minimum of five (5) years following the end of the business relationship, in accordance with applicable Quebec and Canadian legal requirements.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:
• Secure communication protocols (HTTPS)
• Access controls limiting who can view client information
• Regular review of our information handling practices
While we take reasonable precautions, no method of transmission over the internet is 100% secure. We encourage you to contact us immediately if you believe your information may have been compromised.
8. Cookies and Tracking
Our website may use cookies and similar technologies to improve your browsing experience and analyze site traffic. Cookies are small text files stored on your device.
You may disable cookies through your browser settings. However, doing so may affect the functionality of certain areas of our website. We will update this section as we integrate any third-party analytics or tracking tools.
9. Your Rights Under Quebec Law 25 and PIPEDA
As a resident of Canada (particularly Quebec), you have the following rights regarding your personal information:
• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete information.
• Right to Withdraw Consent: You may withdraw your consent to our use of your personal information at any time, subject to legal or contractual restrictions.
• Right to Deletion: In certain circumstances, you may request that we delete your personal information.
• Right to Data Portability: You may request that your information be provided to you in a structured, commonly used format.
• Right to Lodge a Complaint: You may file a complaint with the Commission d'acces a l'information (CAI) of Quebec if you believe your privacy rights have been violated.
To exercise any of these rights, please contact us using the information in Section 10. We will respond to your request within thirty (30) days, as required by law.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Ambroise Agency
Quebec, Canada
Website: ambroiseagency.com
You may also reach us through the contact form on our website.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. We will notify you of material changes by posting the updated policy on our website with a revised effective date. We encourage you to review this policy periodically.
Your continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy.
This Privacy Policy was prepared in accordance with PIPEDA and Quebec Law 25 (Act 64).
Ambroise Agency | ambroiseagency.com | Quebec, Canada